Shipping policy
At kibokoyaostore we are committed to delivering your orders safely and on time. Each package is carefully packed with love and shipped directly from our warehouse in Koondoola
Perth, Western Australia , 6064, Australia
Processing Time
Orders are processed within 1–3 business days after payment is received.
Please note that during busy periods, promotional sales, or holidays, processing times may take a little longer. Custom or handmade items may require additional time to prepare before dispatch.
Shipping Rates & Delivery Time.
We currently ship across Australia using trusted carriers such as Australia Post and other reliable couriers. Delivery times are estimates and may vary depending on your location and postal delays.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS so you can follow your parcel’s journey. If you haven’t received your tracking details after 3 business days, please contact us at kibokoyaostore.mh@gmail.com with your order number.
Shipping Address
Please double-check your shipping address before completing checkout. kibokoyaostore is not responsible for delays or losses caused by incorrect or incomplete addresses. If you realize you’ve entered the wrong address, contact us immediately at kibokoyaostore.mh@gmail.com. If your order hasn’t been dispatched yet, we’ll do our best to update it for you.
International Shipping
Customs, Duties, and Taxes
International orders may be subject to import taxes, customs duties, or fees levied by your destination country. These charges are the responsibility of the customer. kibokoyaostore is not responsible for delays or additional costs caused by customs clearance. If your order is held by customs, please contact your local customs office for assistance.
Damaged or Lost Packages
We are not liable for lost or damaged items once they have been handed to the courier, but we will assist you in filing a claim with the shipping provider. If your package arrives damaged, please take photos of the packaging and products and email us within 48 hours of delivery.
Contact Us
If you have any questions about your order or shipping, please contact me on our business email
kibokoyaostore.mh@gmail.com